FAQ’S

What are your payment terms ?

A 50% deposit and a signed contract is required to lock in your shoot with final payment made prior to your content being released.

What is your turnaround time ?

7-21 days from shoot date depending on current workload and creative concept. If you do have a deadline, please let us know and we will do everything we can to accommodate it.

Do you return my products ?

As per our working vision, we are using the four natural elements to bring you products to life so no physical products will be return.

Do you offer refunds ?

Due to the nature of the work, no refunds will be issued. This is why your brief is a priority to work together. However, you may request a reshoot given a valid explanation.

How do I get started ?

We’ll ask you to fill out a short creative and technical brief in our service page to understand about your needs and wishes.

Will you provide creative direction ?

This creative part of photography is a must to deliver high end quality content to fulfill your dreams.

Do you charge travel fees ?

A travel fee may be applied if a location is more than 30min drive from the studio’s address. This will be calculated during pre-production.